Tour Game MX S.A.S Privacy Policy

Last Updated: September 26, 2023

At Tour Game MX S.A.S, our top priority is to protect your privacy and provide you with a unique experience in Teotihuacán. This privacy policy describes how we collect, use, and safeguard your personal information through our websites www.teotihuacantour.org and www.teotihuacantour.com.mx. By using our services, you agree to the practices described in this policy. Please take a moment to review it carefully.

Information We Collect

We may collect the following personal information:

Contact Information: Your name, email address and phone number to communicate with you and manage your reservations.
Demographic Information: Your age and personal preferences to personalize your experience and offer you what you like most.
Payment Information: Credit card or debit card details, if you make a reservation through our websites.
Preference Information: Any comments or travel preferences you voluntarily provide to enhance our services.
Location Information: If you choose to share your location, we use it to improve your experience during your visit.

Data of Minors

Tour Game MX S.A.S does not collect personal data from minors directly or personally. Our services are aimed at adults who may provide personal data of minors who accompany them and over whom they have parental authority or legal guardianship.

If you are an adult providing personal data of a minor in the context of our services, you must ensure that you have the legal right to do so as a parent, guardian, or authorized person.

We are committed to protecting the privacy and security of personal data of minors in accordance with applicable laws. If you have any questions or concerns about the handling of data of minors, please contact us at contact@tourgamemx.com.

Use and Retention of Information

We use your personal information for the following purposes:

Processing reservations and payments, ensuring a safe and satisfactory experience.
Customizing and improving our experiences to match your preferences.
Communicating with you and responding to your questions or requests.
Enhancing our products and services.
Complying with applicable laws and regulations.

We will retain your personal data for the time necessary to fulfill the purposes set out in this policy, unless the law requires a longer retention period. Once we no longer need your information, we will securely delete it.

Rights of Data Subjects

In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to access, rectify, cancel, or object to the use of your personal data. The data controller will notify the data subject, within a maximum period of twenty days, counted from the date on which the request for access, rectification, cancellation, or objection was received, of the determination adopted, so that, if it is appropriate, it will be implemented within fifteen days from the date of communication of the response.

If you wish to exercise these rights or have any questions about our privacy policy, please contact us at contact@tourgamemx.com.

Sharing Information

We never sell or rent your personal information to third parties. However, we may share it with:

Service providers necessary to operate our experiences.
Government authorities, in compliance with the law or to protect our rights and security.

Essential Cookies
Our website uses several essential cookies, each with a fundamental purpose in enhancing site functionality and performance without collecting personally identifiable information. Below, we provide information about these cookies and their respective purposes:

svSession: This cookie is a session cookie provided by our web hosting platform. Its primary function is to maintain and track your session identification as you navigate our site. This is essential to ensure that site functionalities operate smoothly and that you can access secure areas. The "svSession" cookie does not collect or store personally identifiable information and is automatically deleted at the end of your browsing session.
bSession: The "bSession" cookie is a session cookie also used to track your session identification. Similar to "svSession," its purpose is to ensure site functionalities run seamlessly and that you can access secure areas. This cookie also does not collect personally identifiable information and is deleted upon the conclusion of your session.
XSRF-TOKEN: The "XSRF-TOKEN" cookie is used to prevent Cross-Site Request Forgery (CSRF) attacks by verifying that requests originate from legitimate and authorized sources, preventing unauthorized sources from making requests. This cookie does not contain personally identifiable information.
hs: The "hs" cookie is a security cookie that helps protect our website against cyberattacks and malicious activities. It does not collect personally identifiable information.
fedops.logger.X: These cookies, identified as "fedops.logger.X," are used for performance and technical tracking purposes to monitor site performance and functionality. They do not collect personally identifiable information.
ssr-caching: The "ssr-caching" cookie is used to enhance page loading speed and ensure an efficient user experience. It does not collect personally identifiable information.

All of these cookies are essential to provide you with a smooth user experience on our website and to ensure that page elements load correctly during your visit. None of these cookies collect personally identifiable information, such as your name, address, or contact details.

If you have any further questions about how these cookies are used on our site or wish to obtain more information, please do not hesitate to contact us at contact@tourgamemx.com.

Information Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, or misuse. While no online security measure is infallible, we are committed to your security.

Changes to this Policy

We reserve the right to update this privacy policy at any time. Updates will be posted on our websites www.teotihuacantour.org and www.teotihuacantour.com.mx, and the date of the last update will be changed at the top of this policy.